Freemium Account Ownership Change

How to Transfer or Take Over a Single User Freemium/Basic Organisation Account

Upgrade to premium account for immediate an transfer

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If you're trying to take control of your organisation’s profile on TISCreport and discover that it’s already been claimed, we have a clear and fair process to protect data integrity and ensure transparency.

Why Transfers Are Controlled

To maintain data security and accountability, each organisation profile can only be managed by one verified administrator at a time. There is no automatic or free transfer of control between users on freemium/basic accounts. Administrative control of an existing profile can only be transferred under the following conditions:

The current user provides written consent
The account has been fully inactive for 12 consecutive months

Your Options for Gaining Control

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1. Wait for Account Expiry (No cost)

If the current administrator no longer uses the account, the organisation profile will become available again after 12 months of confirmed inactivity.

Please note:

This inactivity period resets each time the user logs in. Some users only access their accounts annually to meet compliance obligations, so this policy ensures we don’t reassign accounts that are still in legitimate use.

Request expiry alert

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2. Request a Transfer of Control (£49 Admin Fee)

ou may request a formal transfer of administrative control. This process includes:

Contacting the current administrator to request consent
If no response is received after multiple reminders over 3 months, the transfer may proceed
A £49 admin fee to initiate the process

Important:

The current administrator can still decline the request
The admin fee covers the process but does not guarantee transfer of control

Upgrade Benefits:

If you upgrade within 14 days of initiating the transfer request, we will waive the fee entirely
If you upgrade later, we will apply a partial credit from the fee toward your subscription

Request paid transfer

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3. Upgrade for Immediate Control

By upgrading your account, you can:

Immediately become the administrator of your organisation’s profile
Invite the existing user to collaborate if needed
Receive 20% off your first year if you upgrade within 14 days

This is the fastest way to gain control and access all TISCreport features.

Choose plan

4. Create a New Profile for a Different Entity

If you're working with a different public body, legal entity, or project, you may create a new freemium or premium profile.

Please note:

For compliance reasons, only one user may control a public sector organisation’s profile at a time. If you're supporting multiple entities, you're welcome to create and manage separate profiles accordingly.

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