At TISCreport, the security and privacy of our customers' data is our highest priority. We understand the importance of safeguarding sensitive information and ensuring that only the data our customers choose to share is accessible to the intended recipients. This commitment to data security is reflected in our Cyber Essentials accredited security processes.
What measures does TISCreport take to ensure my data is secure?
At TISCreport, we prioritise the security and privacy of your data. We are Cyber Essentials accredited, which means we adhere to strict cybersecurity standards recognised by the UK government. This includes robust security measures such as firewalls, secure configurations, access controls, malware protection, and patch management.
What is Cyber Essentials accreditation, and why is it important?
How does TISCreport ensure my data privacy?
We are committed to ensuring that only the information you choose to share is visible to others. We implement strict access controls and privacy policies to protect your data. Your private information remains confidential and is only accessible to those you authorise.
What should I do if I suspect a security breach or have concerns about my account?
If you suspect any unauthorised access or have concerns about your account's security, please contact our support team immediately. We have a dedicated team ready to assist you and take necessary actions to protect your data.
What is two-factor authentication (2FA)?
Two-factor authentication (2FA) is an additional security feature that requires not only a password and username but also something that only the user has on them, i.e., a piece of information only they should know or have immediately to hand, such as a physical token or a mobile phone.
Why should I enable two-factor authentication on my TISCreport account?
Enabling 2FA adds an extra layer of security to your account, significantly reducing the risk of unauthorised access. It ensures that even if someone obtains your password, they still need a second form of verification to access your account.
How do I set up two-factor authentication on my TISCreport account?
Recommended Authenticator Apps
Before you begin, you will need an authenticator app installed on your smartphone. Here are some recommended options:
Step-by-Step Instructions to Enable 2FA
- Log in to Your TISCreport Account
Start by logging into your TISCreport account.
- Navigate to Account Settings
Once logged in, go to the account settings. You can find this in the dropdown menu under your profile picture or name.
- Click on "Edit Details"
In the account settings, click on the "Edit Details" button to access your personal settings.
- Go to the Security Tab
Next, navigate to the TISCreport Security Tab where you will find the option to set up 2FA.
- Setup 2FA
Under the security settings, select "Setup 2FA". Follow the on-screen instructions to link your authenticator app to your TISCreport account. This typically involves scanning a QR code with your authenticator app.
- Confirm and Complete the Setup
After scanning the QR code, your authenticator app will generate a unique 6-digit code. Enter this code on TISCreport to complete the setup.
The next time you log in, you will be required to input this unique 6-digit code generated by the authenticator app.
What if I lose access to my second factor (e.g., my phone)?
If you lose access to your second factor, contact our support team immediately. We will guide you through the recovery process to regain access to your account.
Can I disable two-factor authentication after enabling it?
Yes, you can disable 2FA, but we strongly recommend keeping it enabled for enhanced security. To disable, go to your account settings, find the 2FA settings, and follow the instructions to turn it off.
Are there any additional costs associated with enabling two-factor authentication?
No, enabling two-factor authentication on your TISCreport account is free of charge.
